Join our passionate community brought together by our love for great beer, cider, craft cocktails, and the process that makes it all happen. Quality is our thing, and so is staying curious—always learning, evolving, and pushing to get better at what we do. We’re fired up by the people who enjoy our pours and the teams that make it all possible. If you’re into collaboration, craft, and being part of a tight-knit crew, we’d love to raise a glass with you.
Who We Are & What We Offer
Artisanal Brewing Ventures (ABV) is a top 10 regional craft alcohol company in the US, made up of 5 long standing, successful craft brands (75+ combined years!): Victory Brewing, Bold Rock Cider, Sixpoint Brewery, Southern Tier Brewing & Southern Tier Distilling. We have locations in 5 states (NY, PA, OH, VA, NC) including taprooms, production facilities, & our corporate headquarters.
- Competitive Compensation
- Exceptional Health Benefits
- No Waiting Period to Enroll
- Paid Family Leave
- Flexible Schedules & Generous Paid Time Off
- Ample Product Discounts
- Opportunities for Growth Across 5 Successful Brands
What We Do
Behind every great craft beverage is a dedicated team working tirelessly behind the scenes. Our corporate team handles everything from finance and human resources to marketing and sales, freeing our brewers and cidermakers to focus on what they do best — crafting innovative, high-quality beverages that stand out in the market. With a deep passion for the craft beverage industry and proven expertise, our support team ensures smooth operations and strategic growth, helping us deliver exceptional products to craft enthusiasts everywhere.
Office Manager | Charlotte, NC
What You'll Do
The Office Manager will be responsible for various administrative duties for the DTC Support Team as well as the ABV Charlotte Office. The Office Manager’s role will have a focus on supporting technical projects, ensuring a high level of organization while facilitating a pleasant work environment. The Office Manager should exude a positive customer service attitude while maintaining effective communication.
Reports to: Director, DTC Operations
DTC Support
- DTC Support Software Management: including user enrollment, site updates, user permission settings, other actions as needed for SharePoint, ScheduleFly, Tripleseat, Untappd, Approve for Good, eCommerce B2B/B2C, Kevin’s Worldwide, and others
- New Manager/DTC Support Technology Support; system setups, computer setup, general new user support
- Merchandise eCommerce Support; including item stock management, descriptors and tags, sale management, site organization, seasonal planning, etc.
- Assist in maintenance of Master Merchandise Catalogue and New Item Builds
- Manage Merchandise Shop and Donation email inboxes; respond to messages as needed and escalate accordingly
- Oversight of Donation Software (Approve for Good); update offerings quarterly, monitor budgeting, send monthly reporting
- Perform general administrative tasks to include scheduling meetings, organizing and distributing newsletter, etc.
- Organization and disbursement of monthly ServSafe, Cicerone, and Certified Cider Guide completion tracking
- Special projects and other duties related to DTC support as assigned
Office Management
- Maintain a high level of confidentiality while processing mail, communications, and filling
- Lead Charlotte Brew Crew; with a focus on employee engagement, community service efforts, and budget management
- Oversee office and kitchen supply inventory and ensure cleanliness and organization of the employee breakroom and office space
- Coordinate with property manager/contractors for general office repairs and to maintain the office condition
- Manage the Charlotte office FedEx account, maintain shipping supplies, and assist employees as needed
- Coordinate and greet visitors, vendors, and customers – direct to correct personnel
- Manage corporate distribution lists and organizational information, supporting timely internal communications.
- Provide coordination support for company-wide annual events, key meetings, and executive calendars
- Administer employee access to company platforms and corporate cards, including user support
- Provide administrative and operational support to the C-suite, including tasks and projects as assigned
- Special projects and other duties related to administrative support as assigned
Who We're Looking For
- College degree and 2+ years’ office manager experience
- Strong computer skills and internet research capability, advanced proficiency in Word, Excel & Power Point
- Strong attention to detail, and highly organized
- Fast learner with experience and passion for learning new/different technology systems
- Proven ability to remain flexible and manage several tasks simultaneously
- Robust verbal and written communication skills
- Confident, self-driven personality with a proactive mindset for resolving issues and finding solutions
- Experience with Compeat, Toast and Paytronix is highly preferred
- Passion for craft beer, cider, and spirits is desired
Disclaimer
This Job Description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties
Artisanal Brewing Ventures is an Equal Opportunity Employer.
